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Managed Services

Managed Services

Managed Service is a regular scheduled visit to a client’s site. Managed Service time, at least in part, can be used to analyse the way in which the network is being used and to suggest and implement improvements. This results in better working practices and an improved service to the network users. Some tasks regularly undertaken under the Managed Service are as follows:

  • Installation of service packs/ maintenance releases
  • Preventive software maintenance on the server
  • Anti-Virus update installations on server and workstations
  • Backup logging and verification
  • Pre-emptive hardware diagnosis
  • Network performance monitoring and tweaking
  • Licence auditing and compliance advice
  • Network security review

In effect Alliance Solutions becomes an extension to the client’s IT resource which gives a more cost efficient solution than the client employing additional specialist IT staff.